Oct. 3, 2011

Good morning Rose. I felt compelled to write to you to share how delighted I am in having done business with you.  It was mid summer 2011 when my girlfriends and I felt we deserved a much needed spiritual getaway at my lovely cottage in Prince Edward County. As in all galpal getaways, we shared many stories of joy, grief, heartaches and hopes for the future.  One sunny afternoon, we ventured into Bloomfield and dropped into your lovely store. The name alone was enough to entice us. Upon entering we could feel the serenity, tranquility and peacefulness emote from the incredible energy of your space and its contents.  We were quickly drawn to beautiful necklaces whose hanging charms were scribed with wistful affirmations. As you know, we purchased 3.  Regretfully, 2 of the 3 quickly turned colour without us really understanding why.  I contacted you with the hopes of arranging to have them replaced.  Without fuss or contention, you graciously apologized for the inconvenience and arranged to get new ones for us, no questions asked.  Resolving this with your full cooperation has indeed restored my faith in a retailer’s commitment to ensuring high customer satisfaction. This, my friend, is unfortunately too common a lost art in the big city of Toronto.

In closing, I can’t thank you enough for your generous spirit and commitment to delighting my girlfriends and me with replacement necklaces.  I will make every effort to evangelize your boutique and make sure everyone I know is made aware of your location.

Cheers!

Angela

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June 11, 2012

Dear Rose,

Thank you so much for the e-mail of the scarf instructions. I’ve already printed it out for both mom and myself.

I  want to say that I have been a cashier for over 25 years and of late, decided that customer service ( very important to me ) is a dying art. You EXCEL in the customer service and I hope you here that often!  Keep up the GREAT work!

Thanks,

Janet